Resume

Current - Jan 2006 [*] Omaha, NE

Application Developer Level 1

• Develop and maintain new systems using .NET (VB/C#), MS SQL, and MS Reporting Services.
• Research new technology to integrate into existing and new frameworks.

May 1998 - Jan 2006 [**] Omaha, NE

Software Tester - QA QA Analyst Technician

• Review project design, and thoroughly test all new functionality.
• Regression test for existing system impacts caused by new installation.
• Specialization in new testing areas migrating to my department: specifically our fraud products.
• Design, program, and execute QARun and TestPartner scripts.

Quality Assurance Analyst

• Review recorded operator calls to insure they are with in FDR operational guidelines.
• Provide timely feedback to operators on levels of service provided to the company and clients.
• Coach operators in problem areas to maintain First Data standards.

Team Lead

• Sustained day-to-day operations of the department, performed managerial functions, and assisted client support.
• Supported training of new hires, and answered operator questions on our products.
• Provide quality assurance feedback with log sheet monitoring to help insure great service

Education

Aug.1999 - Dec. 2003 University of Nebr. at Omaha Omaha, NE

• Major: BS in Computer Science
• Minor: Native America Studies